Monday, 1 April 2013

Incredible Fraud on eBay - being burnt by a Cheat - Compu Plus


Have you ever heard of someone selling something meant for a system running Windows98 as “WINDOWS Compatible” Software in 2013?

Summary - I bought a product from Compu Plus through ebay.in for Rs. 2,030, was assured BY COMPUPLUS on phone it will work with my Mac.

The item was delivered after 9 DAYS - checked it  - did not work with my Mac - I called Compu Plus who asked me to file a claim with ebay. I placed ebay claim ID No. 17209 on the next day.

Waited one more week - to receive an email from ebay - claim rejected. I called shipper, who asked me to send the product back and that he would refund/replace the product with one that works and reimburse me the courier charges.

Sent him the product by courier costing me another 460/-.

End note -Compu Plus has got my money and the goods - so he's happy !

Detailed Time Line –

15 Feb 2013 - I placed my order with Compu Plus through eBay.in online
16 Feb 2013 - Called Compu Plus @ 9820256707 who verbally confirmed payment and ASSURED that Product will work with my Mac. In addition, he told me item shipping would be delayed as it was not in stock.
{9 DAYS Later}
23 Feb 2013 - Received shipment from Compu Plus (shipment was delayed by 2 days)
24 Feb 2013 - Tested equipment thoroughly on Mac, to discover it DOES NOT WORK
24 Feb 2013 - Called Compu Plus @ 9820256707 and informed him of the issue - he told me to place a claim in ebay
25 Feb 2013 - Placed ebay claim ID No. 17209
{6 DAYS Later}
02 March 2013 - email from eBay.in - Action : Buyer Claim request rejected by eBay
02 March 2013 - called shipper, who asked me to send product back to him for replacement/refund
{6 DAYS Later}
08 March 2013 - emailed Compu Plus with Proof of Delivery. Compu Plus asks for 10 days more to speak to "company"
{ 10 DAYS later}
18 March 2013 - I have lost all hope and have been cheated by Compu Plus and ebay.in for for Rs. 2490/-

Pix -

1.The Listing on eBay.in (Shows Cost of Product - Rs. 2,030)
2.The Consignment note of my returning the good to Compu Plus
3.The Proof of Delivery Tracking record
4.The Courier Bill (shows cost of returning Product - Rs. 460)

 

 


The Complete Case Correspondences - with NO RESOLUTION



Description: mail
Aseem Seth


Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159


Compu Plus 
Fri, Mar 8, 2013 at 4:03 PM
Reply-To: Compu Plus
To: Aseem Seth
Hi,

That is not possible but will give the solution as the company will provide us.

Thanks

Compu Plus
Dadar Department Stores,
1st Floor, Nr. Kabutar Khana,
Dadar ( West ), Mumbai - 400028.
Tel :- 66625670
Mob :- 9820256707


From: Aseem Seth <asxxxxxxxxxxh@gmail.com>
To: Compu Plus <compuplus01@yahoo.com>
Sent: Friday, 8 March 2013 1:46 PM
Subject: Re: Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159

I have spent Rs. 2490/- to buy a product from you AND ship it back to you.

I will require a full refund to achieve satisfaction.

Awaiting the same by March 18, 2013.

Aseem Seth
+91 99XXX XXXXX

On Fri, Mar 8, 2013 at 1:19 PM, Compu Plus <compuplus01@yahoo.com> wrote:
Hi,

As i discuss with you i am ready to help you for the issue which you are facing but in this case please let me clarify this first 

1.) The product which you have bought its clearly mention compatibility of 10.6 and you told me you are using mac OS 10.8.
2.) The shipping ( shiping charges ) which you have done from your side is very high as you have to first confirm with us regarding the same before dispatch.
3.) I given you an option of the replacement or refund if the company is helping us on this issue if they give the replacement then i will send the same if they are ready to give the refund then we can discuss about the refund.

And please let me tell you one thing sir we are there to resolve the issue in best possible manner but we also need your support i will ensure you i will fight with company in best manner to solve this issue.

Thanks

Regards   

Ankur Gandhi
Compu Plus
Dadar Department Stores,
1st Floor, Nr. Kabutar Khana,
Dadar ( West ), Mumbai - 400028.
Tel :- 66625670
Mob :- 9820256707


From: Aseem Seth <asxxxxxxxxxxh@gmail.com>
To: Compu Plus <compuplus01@yahoo.com>
Sent: Friday, 8 March 2013 1:08 PM

Subject: Re: Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159

Kind Attn: 
Ankur Gandhi
9820256707
compuplus01@yahoo.com

As you have requested me to wait till March 18, 2013 for a resolution.

Being a considerate person, I shall give you the benefit of doubt and give you this extension.

Please note i am also losing Bank Interest on the amount of 2,490/- that you are witholding from me.

Kindly refund my expenditures at the earliest.

Thanking you to a speedy closure to this issue,

Aseem Seth
+91 99XXX XXXXX

On Fri, Mar 8, 2013 at 12:40 PM, Aseem Seth <asxxxxxxxxxxh@gmail.com> wrote:
Calling immediately

Aseem Seth
+91 99XXX XXXXX

On Fri, Mar 8, 2013 at 12:33 PM, Compu Plus <compuplus01@yahoo.com> wrote:
Hi,

I tried to contact you but you are not picking up my call kindly please call me back

Thanks

Compu Plus
Dadar Department Stores,
1st Floor, Nr. Kabutar Khana,
Dadar ( West ), Mumbai - 400028.
Tel :- 66625670
Mob :- 9820256707


From: Aseem Seth <asxxxxxxxxxxh@gmail.com>
To: compuplus01@yahoo.com
Sent: Friday, 8 March 2013 12:25 PM
Subject: Re: Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159

Kind Attn: 
Ankur Gandhi
9820256707
compuplus01@yahoo.com

As requested I had Couriered the Product Back to you on 5 March 2013. You have received the Product as per details below - 

Blue Dart C/N No. - 13749831292 dtd 05March2013 (CONSIGNMENT NOTE ATTACHED)
Waybill No : 13749831292
Pickup Date 05 March 2013
From New Delhi
To Mumbai
Status SHIPMENT DELIVERED ( TRACKING DETAILS - POD ATTACHED)
Date of Delivery  06 March 2013
Time of Delivery 15:30
Recipient Prashant

This courier has cost me an additional Rs. 460/- (COURIER BILL ATTACHED) over and above the Rs. 2,030/- I had paid you on February 15, 2013 via eBay.in Paisa PayPal (Rs. 1,975 +55 shipping charges)

Therefore the total expenditure incurred by me stands as Rs. 460 + 2,030 = Rs. 2,490, which i request you to refund, as i have not got any product or any value from this transaction

Bank Account Details for REFUND of Total Expenditure of Rs. 2,490/-
Name - ASEEM SETH
IFSC - HDFC0000000
Account No – 000000000000
HDFC Bank NEWDELHI 

Requesting your URGENT ACTION and  a Speedy Closure to this Issue.

Thank you

Aseem Seth
+91 99XXX XXXXX

On Mon, Mar 4, 2013 at 11:25 AM, Aseem Seth <asxxxxxxxxxxh@gmail.com> wrote:
Kind Attn: 
Ankur Gandhi
9820256707
compuplus01@yahoo.com

This is in reference to our telephonic discussion on Saturday.

As expressed to you - the item you sold to me is not compatible with my Mac (OSX 10.8) - it does not work.

As requested by you, I am couriering the item back to you at the Shipper Address -

ANKUR GANDHI
CRW-8,
DADAR DEPARTMENT STORES
1ST FLOOR
NEAR KABUTAR KHANA
DADAR (WEST)
MUMBAI - 400028
MH
PHONE: 9820256707

I shall be sending you the Consignment Note Number, alongwith the bill details in my ensuing mail.

Kindly confirm receipt at your end. 

Aseem Seth
+91 99XXX XXXXX

Attached - Disputed Item Listing scan

Record of Buyer's activities- 

15 Feb 2013 - Buyer placed order online
16 Feb 2013 - Called Shipper @ 9820256707 who verbally confirmed payment and ASSURED that Product will work with my Mac. In addition, he told me item shipping would be delayed as it was not in stock.
23 Feb 2013 - Received shipment (delayed by 2 days) 
24 Feb 2013 - Tested equipment thoroughly on Mac, to discover it DOES NOT WORK
24 Feb 2013 - Called shipper and informed him of the issue - he told me to place a claim in ebay
25 Feb 2013 - Placed ebay claim ID No. 17209
02 March 2013 - called shipper, who asked me to send product back to him for replacement/refund

Associated Emails appended below - 

On Mon, Feb 25, 2013 at 12:19 PM, eBay <mymessages@ebay.in> wrote:

To:             aseem_seth
From:           aseem_seth
Subject:        Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC & Mac File Share Cable TU2PM #271154034159
------------------------------------------------------------


-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------

-----------------------------------------------------------------
This member has a question for you.
-----------------------------------------------------------------

Do not respond to the sender if this message requests that you complete the
transaction outside of eBay. This type of offer is against eBay policy, may
be fraudulent, and is not covered by the eBay Buyer Protection Program.
Learn More at
http://pages.ebay.in/help/policies/rfe-spam-non-ebay-sale.html



Dear compupls,

This item is defunct and expired - it is no longer manufactured or
supported by Trendnet

It does not work with Mac, as PowerPC applications
are not supported by OSX Mountain Lion.

It is of no use to me.

Please
pick up the item from my address and refund my payment.

My Claim ID is
175209

Please treat this as most urgent.

Thank you

Aseem
Seth

99XXX XXXXX

-aseem_seth


Item name:             Trendnet HighSpeed PC & Mac File Share Cable TU2PM
http://rover.ebay.com/rover/0/e11050.m43.l1123/7?euid=7b27f7f880a44e90b74e715f2bbd2062&loc=http%3A%2F%2Fcgi.ebay.in%2Fws%2FeBayISAPI.dll%3FViewItem&item%3D271154034159&ssPageName%3DADME%3AX%3AAAQ%3AIN%3A1123
Item ID:               271154034159
End time:              16-Feb-2013 16:57:17 IST
Buyer:                 aseem_seth
Buyer email address:   asxxxxxxxxxxh@gmail.com
Listing Status:        This message was sent while the listing was closed.


-----------------------------------------------------------------
Email reference id: [#a06-so5xgunago#]_[#7b27f7f880a44e90b74e715f2bbd2062#]
-----------------------------------------------------------------

Please don't remove this number. eBay customer support may ask you for this
number, if you should need assistance.
-----------------------------------------------------------------




Your order has been delivered on 23-Feb-13 (PaisaPay ID 331xxxxxxx72)
1 message


eBay <ebay@ebay.in>
Sat, Feb 23, 2013 at 7:40 PM
Reply-To: ebay@ebay.in
-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------

-----------------------------------------------------------------
Your order has been delivered on 23-Feb-13 (PaisaPay ID 331xxxxxxx72)
-----------------------------------------------------------------

Dear aseem_seth,

The item "Trendnet HighSpeed PC & Mac File Share Cable TU2PM"
(271154034159)  has been delivered to you on 23-Feb-13.

If you have received the item, but it is not as described during the
purchase, please visit the
http://res.ebay.in/ws/eBayISAPI.dll?ResolutionCenter.We thank you for
shopping with eBay and hope to see you back soon.

Please http://feedback.ebay.in/ws/eBayISAPI.dll?LeaveFeedback for the
seller and this transaction, it takes less than a minute.

If you have questions about this transaction, please contact
http://ocs.ebay.in/ws/eBayISAPI.dll?CustomerSupport.

Thank you,
PaisaPay

=================================================================
http://rover.ebay.com/rover/0/e12935.m44.l1425/7?euid=b493e75cc5104f1e878134a5efc5e4ed&loc=http%3A%2F%2Forders.ebay.in%2Fws%2FeBayISAPI.dll%3FMyPaisaPaySummary%26ssPageName%3DADME%3AX%3APPPSBIDE%3AIN%3A1425
=================================================================
-----------------------------------------------------------------
Email reference id: [#b493e75cc5104f1e878134a5efc5e4ed#]
-----------------------------------------------------------------
-----------------------------------------------------------------



The Seller has shipped your order (PaisaPay ID 331xxxxxxx72)
1 message


eBay <ebay@ebay.in>
Sat, Feb 23, 2013 at 6:43 AM
Reply-To: ebay@ebay.in

-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------
-----------------------------------------------------------------
The Seller has shipped your order (PaisaPay ID 331xxxxxxx72)
-----------------------------------------------------------------
Dear aseem_seth,

 Your Paisapay ID 331xxxxxxx72 has been successfully shipped and here are
the tracking details

Courier Name :FEDEX
Date of Shipping :22-Feb-2013
 AWB Number
:http://www.fedex.com/Tracking?cntry_code=in&action=1&track=y&tracknumbers=552116692114_blank
Your Contact Number: 99XXX XXXXX

Your order should reach you latest by 01-Mar-2013. You may track your
shipment through My PaisaPay or directly on the courier site through the
link above. If you have questions about the delivery, please call FEDEX on
18002096161 or contact http://ocs.ebay.in/ws/eBayISAPI.dll?CustomerSupport

Thank you,
PaisaPay

=================================================================
http://rover.ebay.com/rover/0/e12948.m44.l1428/7?euid=881df0c5555343ce976f217e657129f0&loc=http%3A%2F%2Forders.ebay.in%2Fws%2FeBayISAPI.dll%3FBuyerTransactionDetails%26escrowid%3D33139583482%26isexpanded%3Dtrue%26ssPageName%3DADME%3AX%3APSISBE%3AIN%3A1428
=================================================================

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Email reference id: [#881df0c5555343ce976f217e657129f0#]
-----------------------------------------------------------------
-----------------------------------------------------------------



Thank you for paying with PaisaPay for eBay order (PaisaPay ID 331xxxxxxx72)
1 message


eBay <ebay@ebay.in>
Fri, Feb 15, 2013 at 4:20 PM
Reply-To: ebay@ebay.in

-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------

-----------------------------------------------------------------
 Thank you for paying with PaisaPay for eBay order (PaisaPay ID
331xxxxxxx72)
-----------------------------------------------------------------

Dear aseem_seth,

This email confirms that you made a PaisaPay payment to the following
seller for the total amount of Rs. 2,030.00 using  credit card.

Seller:compupls
http://rover.ebay.com/rover/0/e12905.m354.l1293/7?euid=4269b9a12df540678061179a6e607c86&loc=http%3A%2F%2Fcontact.ebay.in%2Fws%2FeBayISAPI.dll%3FReturnUserEmail%26requested%3Dcompupls%26redirect%3D0%26iid%3D271154034159%26ssPageName%3DADME%3AB%3APPOPN%3AIN%3A1293
Ankur Gandhi
9820256707
compuplus01@yahoo.com


 Please note that:

- The seller is required to ship the item by 20-Feb-13 at the latest.You
will get an email when the seller ships the item, along with shipping
details such as courier name and airway bill number.
- If the seller does not ship the item within the timelines, you will
receive a refund of the amount paid. Learn more about
http://pages.ebay.in/help/pay/paisapay/protection.html.
- Please get in touch with the seller for any queries related to shipping
of the item.
- You can view the details of your order and the seller's contact details
below. You can also check the status of your transaction from the
http://orders.ebay.in/ws/eBayISAPI.dll?MyPaisaPayBuyingSummary section in
My PaisaPay.

Thank you,
PaisaPay



=================================================================
http://rover.ebay.com/rover/0/e12905.m44.l1425/7?euid=4269b9a12df540678061179a6e607c86&loc=http%3A%2F%2Forders.ebay.in%2Fws%2FeBayISAPI.dll%3FBuyerTransactionDetails%26escrowid%3D33139583482%26ssPageName%3DADME%3AB%3APPOPN%3AIN%3A1425
=================================================================

-----------------------------------------------------------------
Item #      Item Title      Quantity      Price      Amount
-----------------------------------------------------------------
271154034159      Trendnet HighSpeed PC & Mac File Share Cable TU2PM      1
     Rs. 1,975.00
Rs. 2,030.00
-----------------------------------------------------------------
Total:Rs. 2,030.00
-----------------------------------------------------------------


The seller will deliver the item to the following address:
Aseem Seth
XX
Kalkaji - DELIVERY AFTER 3 PM
New Delhi, DL 110019 IN


-----------------------------------------------------------------
Email reference id: [#4269b9a12df540678061179a6e607c86#]
-----------------------------------------------------------------

Please don't remove this number. eBay customer support may ask you for this
number, if you should need assistance.
-----------------------------------------------------------------
-----------------------------------------------------------------
Learn how you can protect yourself from spoof (fake) emails at:
http://pages.ebay.in/education/spooftutorial/index.html.

eBay sent this email to you at asxxxxxxxxxxh@gmail.com about your account
registered on http://www.ebay.in.

eBay will periodically send you required emails about the site and your
transactions. Visit our Privacy Policy at
http://pages.ebay.in/help/policies/privacy-policy.html and User Agreement
at http://pages.ebay.in/help/policies/user-agreement.html if you have any
questions.

Copyright © 2013 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective
owners.
eBay and the eBay logo are trademarks of eBay Inc.
eBay India Private Limited is located at 14th Floor, North Block, R-TECH
Park, Western Express Highway, Goregaon (East), Mumbai - 400063, India.
Official Website - http://www.compuplus.in/

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