Saturday, 18 May 2013

Understanding GEN Y Millennials

Times have changed, to see how simply turn on the TV. The shows that were watched in 70's and 80's were about "values" they were more focused on family, friendships, hard work and character.

Year 2013, now we tune into Desperate Housewives, Who wants to marry a Millionaire and American Idol. These shows tend to involve lies, deceit and quick, easy routes to fame and fortune.

The same is the case with our workforce:

The unasked questions on the minds of every baby boomer and members of Generation X in the workplace today about Generation Y is:

·         Who are these strange creatures?

·         How do you deal with them?

·         And, how can they possibly become an asset to an organization?

Look around your office. Managers are struggling to keep their high-performing talent within the ranks, especially the up-and-coming young superstars from Generation Y.

You may know them as the Generation Why, the Trophy Generation, Gen Y, or Millennials. They are the generation born between 1978 and 1995. This generation has completely infiltrated your organization. They come with their own unique traits that, when harnessed correctly, can produce incredible results.
But not everyone sees it that way.

By 2020, these young hires will make up 60 percent of the workforce.  They are rapidly climbing the corporate ladder, and much has been made of the supposedly needy mindset they bring to the workplace—and how their predecessors, the Baby Boomers, must change their approach if they want to accommodate these over-coddled upstarts.

They've got the attitude, they've got the ambition, they've got the BlackBerry in one hand and the half-café mocha latte in the other. Welcome to the world of Generation Y.

GEN Y , Also known as the Net Generation, Millennials, iGeneration, Second Baby Boom, Google Generation, and the Cynical Generation, currently are the most influential consumer and employee group in the world.

Although they bring energy and innovation to the workplace, the Generation Y is challenging to manage.

Millennials are creating a change in how work gets done, as they work more in teams and use more technology. Their social mindset, however, is also a significant factor. As Leigh Buchanon writes in Meet the Millennials, "One of the characteristics of Millennials, besides the fact that they are masters of digital communication, is that they are primed to do well by doing good. Almost 70 percent say that giving back and being civically engaged are their highest priorities."

Coupled with the socially minded millennial comes their desire to be creative. Millennials have grown up in a time where information has become available instantly. Through a Google or Wikipedia search, answers to even quite complicated questions can be found. As such, millennials have developed into a group that wants to work on new and tough problems, and ones that require creative solutions.

In a 2009 article by Tamara Erickson, a millennial who had been struggling in her role, admitted to peers that, "I guess I just expected that I would get to act on more of my ideas, and that the higher ups here would have figured out by now that the model's changing." (Gen Y in the Workforce, Tamara Erickson, Harvard Business Review, February 2009)

They appreciate clear direction, demand immediate feedback on performance, expect to be Consulted and included in management decisions, and demand constant intellectual challenge.

In India, they make up the more than half of the population. Despite the large potential workforce, not all are 'employment ready' and so their talents are in short supply.

The Generation Y in India is a remarkable group that is ambitious, optimistic, embraces change and have a clear sense of where they are headed. Most are 'entrepreneurial and business savvy, as well as technologically capable and connected.

With about half of India's one billion people under the age of 25, Generation Y in India is the world's largest. Positioned in a time of exciting and rapid economic growth in the country, they are keen to participate in the country's future and success. The country's recent parliament elections saw a huge turnout of Generation Y population, demonstrating their ambition to take the country forward.

Gen Ys expect challenging work assignments, accelerated career growth, socially responsible workplaces, flexible work environments, freedom, and collaboration and innovation from their jobs and employers.

Highly competitive, Generation Y is more than ever before seeking higher education and landing jobs in multi-national companies in areas such as IT, back office operations, media, strategy and management positions. With opportunities aplenty in the current economy, they are also job-hopping, something not seen in their parents' generation.

There are certainly a lot of negative feelings about this young generation and the impacts they are having on companies. From their use of social media, loyalty to their friends over the organization and their need to be heard (even during meetings on topics they have little experience with), this generation is certainly different.

Trying to change a generation is akin to changing the direction of the mighty Mississippi: It's not going to happen. Instead of trying to force behaviour changes think about how you are managing your Gen Y employees.

The time has come to think differently, act differently and start re-focusing on long-term success. Today's forward-thinking businesses are repositioning themselves….don't be left behind…

With a better understanding of the Gen Y mindset which drives behaviour, business can better attract, manage and engage this generation both as customers and as staff.

Source: email forward

Saturday, 11 May 2013

Hiring Projections 2013: TimesJobs.com Recruitex Report

Retail and BFSI to hire in large volumes in 2013: TimesJobs.com’s Bi-annual Recruitex

Experts predict that while the macro environment would remain challenging, there will be a positive hiring sentiment in 2013.

The bi-annual edition of TimesJobs.com RecruiteX provides an in-depth and insightful report on the demand and supply of Jobs and the recruitment trends in India.

According to TimesJobs.com data, Automobile, Manufacturing and BFSI industry will continue its positive hiring momentum in 2013.

Unconventional channels of recruitment such as hiring through Tier II and III cities will become more and more evident in 2013, thereby giving visibility to rural talent.

According to the findings of the Bi-annual edition of RecruiteX, cautious optimism prevails across major industries. Uncertainty in the global and domestic markets and policy challenges are resulting this approach.

Engaging and retaining talent was the top workforce management agenda for companies across industries through 2012, and will remain the focus in 2013. Most organisations are eying brand-positioning exercises to attract top talent. Along with organisations’ referral programmes, online social activity was on top of every recruitment head’s agenda in 2012 and will continue to be so through 2013. Unconventional channels of recruitment such as hiring through Tier II and III cities is also becoming more and more evident, thereby giving visibility to rural talent.

According to Amit Jain, Business Head, TimesJobs.com, “While support functions saw growth in hiring activity; Sales and Business Development professionals emerged as the most in-demand profile early this year. Most organisations across industries are focussed on manpower optimisation – ‘hiring on demand’ rather than benching. Going forward, policy decisions will spur hiring, particularly in the BFSI and Retail Sectors.”

While Automobile, Manufacturing and BFSI industries preserved a positive hiring momentum hiring sentiments were weak across other key sectors. Negative sentiments continued to plague the IT & Telecom industries as well. Poor budget allocations for IT industry coupled with the uncertain macro environment are to be blamed for the downbeat hiring activity during the second half of 2012, felt industry experts.

Sales and Business Development professionals emerged as the most in-demand profile during the July-December 2012 period. In addition, Support Functions saw growth in hiring activity, demand for other key functional areas dropped across industries.

During the July-December 2012 period, demand for fresh/entry level candidates and senior professionals was upbeat but demand for talent at middle level recorded flat to negative activity across industries during the same period.

Experts predict that while the macro environment would remain challenging, 2013 can be a good year for industries, with the right investments and technology innovations. They also ascertained that the collaboration between government, academia and industries is the need of the hour and it would provide a competitive edge to Indian recruitment industry in 2013.

Some Industry Perspectives from Recruitex

“After the assessment of the last quarter results of the IT/Telecom companies and the forex, the compensation budgets would probably remain the same or less than last year (2012). This would mean a much stronger focus on performance and potential of an individual and the ability of the organisation to identify the right talent.”
- Ravi Shankar, EVP & Chief People Officer, Mindtree

“The IT industry will take some time to recover, atleast 2-3 quarters. By the fourth quarter of 2013 the industry will gain ground and show about 20% growth. As for the telecom industry, I am very bullish about hiring in this industry in the coming months. Auctions in February and March will help consolidate the industry – it will establish which players are serious and where they want to go from here, leading to hiring.”
- A G Rao, Managing Director, Manpower Group India

“In the next few years, there will be almost 5 lakh jobs available in the banking industry. With the new banking license regime, it should only make the job market more lucrative.”
- Hamsaz Vasunia, Group-Vice President, DCB Bank

“Jobs and manpower growth in healthcare is expected to be 20 to 22 per cent this year, compared with 14 per cent in 2012. An average increment for employees in healthcare sector is expected to be in the range of 5-10%.”
- Jacob Jacob, Chief People Officer, Apollo Hospitals

“While the retail sector is pegged to create 10 million jobs by 2015, the critical area that needs attention is development of relevant skills to make the workforce employable. To this effect, various agencies and associations like the Retailers Association of India are imparting training to acquire functional competencies to develop and harness skills.”
- NS Rajan, Partner and Global Practice Leader – People & Organisation, Ernst & Young

About RecruiteX

RecruiteX report by TimesJobs.com is the only recruitment report in India, which has brought industry leaders on a common platform to discuss and share the statistics related to the Indian employment market. The data figures have been corroborated with current trends and future predictions by experts. The ‘new’ look of RecruiteX analyses the top ten industries, with a special focus on the Aerospace industry. Each industry section includes an analysis of the data, location wise, function wise and experience wise, along with inputs from industry leaders about future trends. It also includes an ‘Interview with an expert’ who deconstructs the next wave in recruitment for that particular industry.
#####


Company logo
THE TIMES OF INDIA - LEADING CHANGE FOR 175 YEARS


Saturday, 4 May 2013

A Revolutionary Property Bazaar in Cyber Space!


Times Property Virtual Expo powered by MagicBricks.com is a Grand Success

Over 1.4Lac Property seekers from across the globe visit and generate over 30K business leads in 21days

April 2013: Times Property presented an Innovative “Virtual” Property Fair from March 1 to 21, 2013 at http://timesproperty.magicbricks.com which was powered by Magic Brick.com.  This unique Times Property Virtual Property Expo was organized to address the growing demand of NRIs residing across the globe, wherein a large showcase of projects can be accessed conveniently from anywhere at the click of a mouse. Nearly a hundred developers, builders, agents and brokers brought a host of properties and offered a complete package to potential homebuyers.

Rasesh Gandhi, Vice-President, Response, BCCL, says, “The Times Group prides itself in creating innovative platforms to satisfy the growing needs of its customers. The recently concluded  Times Property Virtual Expo is an innovative platform to cater to growing Times Property customers.  Through this unique platform in cyberspace, we were able to reach out to national and international clients.   This was successfully powered by  MagicBricks.com

Speaking about the Times Property Virtual Expo Sudhir Pai, Business Head, MagicBricks.com explains “This event offers a unique proposition to both buyers and sellers, allowing them to virtually meet and interact at their own convenience, be it their own time or in their own space. This is the 2nd edition of Times Property Virtual Fair and it is a testimony to the success of the model that it has only become bigger with each successive event.

One of the most distinctive features of this Times Property Virtual Expo is that it connects buyers and sellers through a host of interactive options like online chats & webinars with builders and experts – all from the comfort of their desktop. Live Help chat is available in a 24x7 environment through all the event days. Visitors can chat with MagicBricks.com representatives online and ask any questions on the Virtual Fair. The live chat team also provides additional information on the projects & areas of choice through this facility.

Visitors asked property related questions to well known real estate developers, which include the reputed names Karle Infra, Hiranandani Group, Confident Group, Hubtown, Kalpataru & Panchshil among a host of others.

An exhaustive integrated marketing program was put in place to reach buyers across globe. Leveraging this marketing program and Magicbricks’ own reach, the event managed a balanced project wise distribution of audiences and responses across Australia, UAE, Canada, US, Europe , China, Malaysia, UK and Singapore.


Infographic - Geographic Spread of the 100K Visitors from across the Globe

The 97 partnering clients showcased 148 projects with thousands of properties across the cities and regions surrounding the major nerve centers of Mumbai, Bangalore, Bhopal, Indore, Chandigarh, Delhi NCR, Pune, Chennai and Hyderabad.


Infographic – Geographic Spread of the Properties on Offer in India

On an average every client received 300 responses;  with some clients getting over 750+ responses.

With Indian Real Estate being one of the few surefire investments in the current global economic scenario, it was evident that in this booming property market, investors and individuals visited the Virtual Property Fair in search of new projects, ideas and opportunities, and got what they were looking for!

#####

Saturday, 27 April 2013

MagicBricks Launches Luxury!

Luxury has a new Address – www.Luxury.MagicBricks.com

MagicBricks.com launches its Luxury section to cater to the exclusive property needs of the Uber Elite and High Networth Individuals.

April 2013: MagicBricks.com is the first major portal to make a foray into the Luxury Home Segment. Notorious for being a highly demanding and challenging customer, the luxury home seeker has very specific and particular requirements – this is the challenge that MagicBricks.com will seek to meet through its new section dedicated to Luxury properties.

It is interesting to note that, while the past few years have been challenging for the real estate sector in general, demands for high-end luxury living spaces have actually increased. Macroeconomic trends such as rapid globalization, changing demographics, heightened aspirations, higher income levels, and superior financing options are some of the factors leading to this growth in demand.

These factors have contributed to luxury real estate in India witnessing high demand and constant increase in prices. It is for this very reason that people continue to show a high interest in this space even when times are tough.

“We are finally ready to go live with the much anticipated launch of our premium luxury section” declared Sudhir Pai, Business Head, MagicBricks.com, “For the last several quarters, we have led innovation and product launches in our category and are happy to continue doing so.”

“This segment has a very different buyer-seller mix as compared to the rest of realty market, and in order to serve this affluent consumer segment appropriately, MagicBricks.com has taken a different approach– to offer Exclusivity and Personalization as the cornerstones of our offering in this luxury segment “ added Sudhir Pai.

Only a select list of premium properties, that pass a strict moderation/curation process, would be showcased in the luxury section.

A luxury buyer can choose from a exclusive assortment of iconic lifestyle addresses from the most select high-end residential properties costing Rs.15 Million (1.5 Crores) upwards.

The User Interface and Page Structures have been completely differentiated to create a distinct and exclusive identity, separate from the rest of MagicBricks.com. The entire section, particularly the highly customized microsites are visual-led with hosts of high-quality videos & pictures to accentuate the luxury elements better.

Another personalized service is the exclusive “human-interface” with dedicated customer service support for the High Networth Individuals registered as elite users of the Luxury site.

The Luxury site is being launched in a phased manner to ensure response quality and is initially covering the metros of Delhi, Mumbai and Bangalore.  Reputed builders participating in this first phase include Ajmera, Rustomjee, Supertech, Omaxe Ltd, Amrapali, Investor Clinic, Unitech, Brigade Group, UKN Properties, Krystal Group, Assetz Homes, Mantri Developers, NVT Quality, Indraprastha Shelters and LGCL.

Exclusive Features designed especially to cater to the demands of the Super Elite include –

1. Impressive Imagery – The Site, sets the tone for the “luxury experience” and each project is showcased for broadband usage with more than 50 high definition photos. The site’s look and feel is exquisite and gives the feel of luxury.

2. Captivating Videos  - focused on high-end users the multimedia section featured HD Videos that showcase these luxury projects in an immersive manner.

3. Expert Advice – Unique expert interactions add an exclusive touch of personalization. Buyers can have their questions answered by renowned luxury real-estate experts.

4.  Concierge Services - A buyer can call our team which will help him in picking the best property matching his requirement. This is a completely personalized service totally free of cost.

5. Compelling Content & Expert Articles – a plethora of high quality, professionally written articles on the latest trends in luxury homes & lifestyles provide both quick tips & deep insights into high-end realty decisions.

These and several other innovations and services aimed at delivering an exclusive and personalized experience to the affluent user await to be explored at Luxury.MagicBricks.com.  

Screenshot of the Luxury.MagicBricks.com Home Page
Regards,
Aseem Seth
Head of Corporate Communications
CEO Corporate Office
Times Business Solutions Limited 
+91 120 663 6338
+91 99102 73367

Saturday, 20 April 2013

Lyrics in English for "Ode to Joy" ("Ode An Die Freude") Beethoven's 9th Symphony




"Ode An Die Freude"
Beethoven's 9th Symphony

O friends, no more these sounds!

Let us sing more cheerful songs,
more full of joy!

Joy, bright spark of divinity,
Daughter of Elysium,
Fire-inspired we tread
Thy sanctuary.

Thy magic power re-unites
All that custom has divided,
All men become brothers
Under the sway of thy gentle wings.

Whoever has created
An abiding friendship,
Or has won
A true and loving wife,
All who can call at least one soul theirs,
Join in our song of praise;

But any who cannot must creep tearfully
Away from our circle.

All creatures drink of joy
At nature's breast.
Just and unjust
Alike taste of her gift;

She gave us kisses and the fruit of the vine,
A tried friend to the end.

Even the worm can feel contentment,
And the cherub stands before God!
Gladly, like the heavenly bodies
Which He set on their courses
Through the splendor of the firmament;

Thus, brothers, you should run your race,
As a hero going to conquest.
You millions, I embrace you.

This kiss is for all the world!

Brothers, above the starry canopy
There must dwell a loving Father.

Do you fall in worship, you millions?

World, do you know your creator?

Seek him in the heavens;
Above the stars must He dwell.

PEACE!

Saturday, 13 April 2013

A Victim of Virtues

I found this was very relevant to me, so I am reposting it here to share with you.
Posted: 16 Feb 2013 03:24 AM PST
A dying tree can offer neither shade nor fruits. It looks one sorry scene.
From the outset, we are taught to be good, to be compassionate, to be giving, forgiving and so forth. Good teachings. No doubt. A virtuous living — religions preach it, teachers teach it, parents instill it, society expects it, your loved ones want it. You often find yourself constantly working towards it, never-ending, like the dog catching its own tail. Their expectations never seem to end and probably they can say the same about you. Here is my take on this, you may find my perspective a little unusual:

Imagine a tree, a strong and a fruit-laden tree. If it is nurtured well, it will give more fruits season after season, vines may creep around it, it may give shade to others, on its boughs birds may build their nests, squirrels may home themselves somewhere in its trunk, there may be an aroma, a fragrance of freshness in the air. Not only does it seem to be supporting an ecosystem, it has almost become an ecosystem in itself.

All of the above is only possible if the tree is strong, if it gets nourishment and nutrition, if it has the room to spread and grow its roots, if it gets the fresh air, the oxygen, the sunlight it needs. If, however, the tree is starved and deprived of its basic requirements, it will start to decay before completely perishing one day. Consumers of its fruits, the birds, squirrels, other creepers, the ecosystem, everything gets affected adversely.

Now envision you are that tree. What a beautiful sight when you are fragrant and fruit-laden, when you are green and healthy, when birds are singing, everyone gets the benefit. But you can only provide such value on a sustainable basis when you remain alive and strong. For that to happen, you ought to give yourself what you require. No matter who you are, a daughter, a mother, a CEO, whoever, whatever, if you do not work on your own fulfillment, if you keep ignoring what matters to you simply to keep up with the expectations of others, you will increasingly find the charm of life disappearing like dew in sunlight.

If you are happy within, fulfilled, somewhat complete, taken care of, you will be able to take care of others much better. Be not so busy that you forget yourself. There is a fine line between being a pushover and being polite. And what is that fine line? You need not ask me or anyone else. Inquire within. Your inner voice will give you the most accurate answer. Someone with good financial acumen will tell you to divide your earnings between savings and spending, between expenses and investments, between borrowing and lending. Your financial success depends on that balance. The same goes for your time, for your own life too. Some part of it you give to others and some you retain for yourself, some you spend while some of it you invest.

If you do not engage in what gives you joy, gives you happiness, your inner peace and bliss will evaporate. You will keep feeling something is missing without knowing what, you will feel angrier with others, with yourself, with the world, you will find yourself getting irritated quickly, you will wonder why you are not as patient as before. If you are experiencing these things, I can say with much conviction, you are not taking care of yourself. Behind your smile, you are hiding the privilege of freedom. You may fool others but you cannot fool yourself. You know your own reality.

Spend some time in introspection. Write down what you would like to do, what gives you joy, what makes you feel complete, what gives meaning to your life. And start devoting some time, however little, to yourself. You will be amazed at the discovery of new you. Everyone around you will get even more of you, virtues will no longer need to be played, they will come naturally, automatically.

Mulla Nasrudin, when a little boy, was left home alone one day. His parents promised him a reward if he behaved himself while they were away.
Upon their return they asked, "So, did you stay out of trouble and be a good boy?"
"Just Good? I was way gooder than good. In fact, I was so good that I could hardly stand myself!"

What good is being so good that you cannot even stand yourself! You have to find time now because moment by moment, life continues to pass by, clock continues to tick, expectations will stay if not grow. Present mirth hath present laughter as Shakespeare would tell you. Do not let this slip by. Start living. Now is a good time. To take care of yourself is no sacrilege, only taking care of yourself maybe.

Be not a casualty of virtues, be the cause. No, not a victim. A victor.
(Image credit: Léon Richet)
Peace.
Swami

Saturday, 6 April 2013

Replacing the Performance Appraisal | LinkedIn

I found this to be useful, so I share it -



My prior post pointed out the deleterious effects of the annual performance appraisal and how they don't actually increase performance. So, what should replace them?

Although I will attempt to provide a superior replacement, I think the premise of the question is flawed. After all, you don't ask the firemen who saved your home what they intend to replace the fire with.
That said, there are three strategic resources to replace the performance appraisal system:
  1. Key Predictive Indicators for Knowledge Workers
  2. The Manager's Letter
  3. After-Action Reviews

Key Predictive Indicators for Knowledge Workers

A critical distinction is being made between a key performance indicator and a key predictive indicator. The former is merely a measurement—such as the number of patents filed, or new clients—but lacks a falsifiable theory.
The latter, by contrast, is a measurement, or judgment, guided by a theory, which can be tested and refined, in order to explain, prescribe, or predict. It is the search for cause and effect.

Knowledge work is not defined by quantity, but quality; not by its costs, but results. The traditional tools of measurement need to be replaced by judgment. And there is a difference between a measurement and a judgment: a measurement requires only a scale; a judgment requires wisdom.

So many leaders worry that if they get rid of objective measures, they will introduce subjective bias into the decision-making process. So what? To get rid of bias we would have to give up emotions and discernment, which is too high a price to pay. Neurologist Antonio Damasio has studied brain-damaged patients, demonstrating that without emotion it is impossible to make decisions.

Admittedly, the following KPIs raise rather than answer questions, but at least they raise the right questions. Better to be approximately relevant rather than precisely irrelevant. Enlightened organizations allow their team members to decide which of the following KPIs are most important to track and develop.

I am not suggesting utilizing all of the following KPIs. These are just some of the more effective ones I have seen.

Customer Feedback
What are the customers saying—good and bad—about the team member? Would you trade some efficiency for a team member who was absolutely loved by your customers?

Effective Listening and Communication Skills
It is easier to teach reading and writing, which are solitary undertakings, than to teach listening and speaking, which always involve human interactions. But how do you measure listening and communication skills?

Risk Taking, Innovation, and Creativity
How often do employees take risks or innovate new ways of doing things for customers or the company?

Knowledge Elicitation
Knowledge elicitation involves educating others so that they are able to generate their own knowledge.

Continuous Learning
What do team members know this year that they did not know last year that makes them more valuable? This is more than simply logging hours in educational courses; it would actually require an attempt to judge what they learned.

One of the objections to investing more in people's education is "they will leave, and possibly become an even stronger competitor." This is no doubt true, although a company faces the risk of their leaving anyway. But what if you do not invest in their education and they stay?

Effective Delegator
Peter Drucker believed that up to one-quarter of the demands on an executive's time could be consigned to the wastebasket without anyone noticing. Does your organization encourage its knowledge workers to become effective delegators?

Pride, Passion, Attitude, and Commitment
If you thought some of these other KPIs were hard to measure, how would you measure pride? Although not a substitute for actual talent, pride in one's work, customers, colleagues, employer, and values are critical to operate with passion and commitment.

High-Satisfaction DayTM

I am indebted to John Heymann, CEO, and his Team at NewLevel Group, a consulting firm located in Napa, California, for this KPI. An HSD is one of those days that convinces you, beyond doubt, why you do what you do.
It could mean landing a new customer, achieving a breakthrough on an existing project, or receiving a heartfelt thank-you from a customer. Sound touchy-feely? John admits that it is. But he also says that the number of HSDs logged into the firm's calendar is a leading indicator—and a barometer—of his firm's morale, culture, and profitability.
We can't measure a doctor's beside manner—it has to be experienced. Efficiency metrics and performance appraisals cannot count all the energy, enthusiasm, and commitment that employees decide not to contribute.


The Manager's Letter


Another practical suggestion to hold people accountable for their future contribution is what Peter Drucker called the manager's letter, as explained in John Flaherty's book, Peter Drucker: Shaping the Managerial Mind:

[Setting objectives] is so important that some of the most effective managers I know go one step further. They have each of their subordinates write a "manager's letter" twice a year. In this letter to his superior, each manager first defines the objectives of his superior's job and of his own job as he sees them. He then sets down the performance standards that he believes are being applied to him. Next, he lists the things he must do himself to attain these goals––and the things within his own unit he considers the major obstacles. He lists the things his superior and the company do that help him and the things that hamper him. Finally, he outlines what he proposes to do during the next year to reach his goals. If his superior accepts this statement, the "manager's letter" becomes the charter under which the manager operates."

Procter & Gamble utilizes what it calls the Work and Development Plan, in lieu of performance appraisals, which lays out the work to be achieved in the upcoming year, how it links to the business plan, the measures and timing for success, and expected results.

So much for the notion that there's no suitable replacement for the performance appraisal. P&G seems to operate quite effectively without them.

After-Action Reviews (AARs)

Reflection without action is passive, but action without reflection is thoughtlessness. Combine experience with reflection, and learning that lasts is the result. What percent of your firm's time is devoted to improving the work, not just doing the work?

The U.S. Army's use of AARs began in 1973, not as a knowledge-management tool but as a method to restore the values, integrity, and accountability that had diminished during the Vietnam War.
Here are the questions you need to ask in each AAR:
  • What was supposed to happen?
  • What actually happened (the "ground truth")?
  • What were the positive and negative factors here?
  • What have we learned and how can we do better next time?
The objective is not just to correct things, but rather to correct thinking, as the Army has learned that flawed assumptions are the largest factor in flawed execution—another way of saying there is no good way to execute a bad idea.

The Army also recommends answering the following summary questions to wrap up the AAR:
  • What should the organization learn from this experience of what worked and did not work?
  • What should be done differently in the future?
  • Who needs to know these lessons and conclusions?
  • Who will enter these lessons in the knowledge management system, or write the case up for future use?
  • Who will bring these lessons into the leadership process for decision-making and planning?
Perfectionist and mechanistic cultures, however, resist this type of candid reflection, as they tend to be intolerant of errors, and mistakes are associated with career risk, not continuous learning.

Confucius said "being ashamed of our mistakes turns them into crimes." The medical world has an appropriate axiom for mistakes made: forgive and remember.

[For more on After-Action Reviews, I highly recommend you read Hope Is Not a Method: What Business Leaders Can Learn from America's Army, by Gordon R. Sullivan and Michael V. Harper].

Not Final Words

Charles Handy, once again, sums it up eloquently in his autobiography, Myself and Other More Important Matters:
Organisations are not machines that can be neatly designed, mapped, measured and controlled. The fact that some particular operations can be and have to be managed in that way has deceived people into thinking that the whole organization is just one super-project. That is what logicians call a category error. For too long management theorists appropriated the language of engineering to describe the way organizations worked. People were human resources, things that could be costed, allocated, controlled and shunted around as the need arose; they were managed, in short. In everyday language it is things that are managed, not people.

"Above all people know instinctively that there has to be trust if any organization is going to work. …Yet organizations need trust if they are not going to clutter themselves up with rules, checks and checkers. Too much time is spent in organizations making sure that what should have happened is happening. If people know what they have to do and are competent to do it, they should be left alone to get on with it."
Ultimately, the purpose of an organization, the intensity of interactions with other intelligent people, along with great ideas, is what attracts and develops talent—not the efficiency of a firm's administrative processes.

One of the beauties of volunteer organizations is that they take advantage of people's gifts, whereas what we call "systems" and performance appraisals are more concerned with people's limitations.

Why do we continue to let yesterday hold tomorrow hostage with the antiquated annual performance appraisal process that demonstrably doesn't work? Are we not capable of doing better?

Monday, 1 April 2013

Incredible Fraud on eBay - being burnt by a Cheat - Compu Plus


Have you ever heard of someone selling something meant for a system running Windows98 as “WINDOWS Compatible” Software in 2013?

Summary - I bought a product from Compu Plus through ebay.in for Rs. 2,030, was assured BY COMPUPLUS on phone it will work with my Mac.

The item was delivered after 9 DAYS - checked it  - did not work with my Mac - I called Compu Plus who asked me to file a claim with ebay. I placed ebay claim ID No. 17209 on the next day.

Waited one more week - to receive an email from ebay - claim rejected. I called shipper, who asked me to send the product back and that he would refund/replace the product with one that works and reimburse me the courier charges.

Sent him the product by courier costing me another 460/-.

End note -Compu Plus has got my money and the goods - so he's happy !

Detailed Time Line –

15 Feb 2013 - I placed my order with Compu Plus through eBay.in online
16 Feb 2013 - Called Compu Plus @ 9820256707 who verbally confirmed payment and ASSURED that Product will work with my Mac. In addition, he told me item shipping would be delayed as it was not in stock.
{9 DAYS Later}
23 Feb 2013 - Received shipment from Compu Plus (shipment was delayed by 2 days)
24 Feb 2013 - Tested equipment thoroughly on Mac, to discover it DOES NOT WORK
24 Feb 2013 - Called Compu Plus @ 9820256707 and informed him of the issue - he told me to place a claim in ebay
25 Feb 2013 - Placed ebay claim ID No. 17209
{6 DAYS Later}
02 March 2013 - email from eBay.in - Action : Buyer Claim request rejected by eBay
02 March 2013 - called shipper, who asked me to send product back to him for replacement/refund
{6 DAYS Later}
08 March 2013 - emailed Compu Plus with Proof of Delivery. Compu Plus asks for 10 days more to speak to "company"
{ 10 DAYS later}
18 March 2013 - I have lost all hope and have been cheated by Compu Plus and ebay.in for for Rs. 2490/-

Pix -

1.The Listing on eBay.in (Shows Cost of Product - Rs. 2,030)
2.The Consignment note of my returning the good to Compu Plus
3.The Proof of Delivery Tracking record
4.The Courier Bill (shows cost of returning Product - Rs. 460)

 

 


The Complete Case Correspondences - with NO RESOLUTION



Description: mail
Aseem Seth


Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159


Compu Plus 
Fri, Mar 8, 2013 at 4:03 PM
Reply-To: Compu Plus
To: Aseem Seth
Hi,

That is not possible but will give the solution as the company will provide us.

Thanks

Compu Plus
Dadar Department Stores,
1st Floor, Nr. Kabutar Khana,
Dadar ( West ), Mumbai - 400028.
Tel :- 66625670
Mob :- 9820256707


From: Aseem Seth <asxxxxxxxxxxh@gmail.com>
To: Compu Plus <compuplus01@yahoo.com>
Sent: Friday, 8 March 2013 1:46 PM
Subject: Re: Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159

I have spent Rs. 2490/- to buy a product from you AND ship it back to you.

I will require a full refund to achieve satisfaction.

Awaiting the same by March 18, 2013.

Aseem Seth
+91 99XXX XXXXX

On Fri, Mar 8, 2013 at 1:19 PM, Compu Plus <compuplus01@yahoo.com> wrote:
Hi,

As i discuss with you i am ready to help you for the issue which you are facing but in this case please let me clarify this first 

1.) The product which you have bought its clearly mention compatibility of 10.6 and you told me you are using mac OS 10.8.
2.) The shipping ( shiping charges ) which you have done from your side is very high as you have to first confirm with us regarding the same before dispatch.
3.) I given you an option of the replacement or refund if the company is helping us on this issue if they give the replacement then i will send the same if they are ready to give the refund then we can discuss about the refund.

And please let me tell you one thing sir we are there to resolve the issue in best possible manner but we also need your support i will ensure you i will fight with company in best manner to solve this issue.

Thanks

Regards   

Ankur Gandhi
Compu Plus
Dadar Department Stores,
1st Floor, Nr. Kabutar Khana,
Dadar ( West ), Mumbai - 400028.
Tel :- 66625670
Mob :- 9820256707


From: Aseem Seth <asxxxxxxxxxxh@gmail.com>
To: Compu Plus <compuplus01@yahoo.com>
Sent: Friday, 8 March 2013 1:08 PM

Subject: Re: Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159

Kind Attn: 
Ankur Gandhi
9820256707
compuplus01@yahoo.com

As you have requested me to wait till March 18, 2013 for a resolution.

Being a considerate person, I shall give you the benefit of doubt and give you this extension.

Please note i am also losing Bank Interest on the amount of 2,490/- that you are witholding from me.

Kindly refund my expenditures at the earliest.

Thanking you to a speedy closure to this issue,

Aseem Seth
+91 99XXX XXXXX

On Fri, Mar 8, 2013 at 12:40 PM, Aseem Seth <asxxxxxxxxxxh@gmail.com> wrote:
Calling immediately

Aseem Seth
+91 99XXX XXXXX

On Fri, Mar 8, 2013 at 12:33 PM, Compu Plus <compuplus01@yahoo.com> wrote:
Hi,

I tried to contact you but you are not picking up my call kindly please call me back

Thanks

Compu Plus
Dadar Department Stores,
1st Floor, Nr. Kabutar Khana,
Dadar ( West ), Mumbai - 400028.
Tel :- 66625670
Mob :- 9820256707


From: Aseem Seth <asxxxxxxxxxxh@gmail.com>
To: compuplus01@yahoo.com
Sent: Friday, 8 March 2013 12:25 PM
Subject: Re: Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC&Mac File Share Cable TU2PM #271154034159

Kind Attn: 
Ankur Gandhi
9820256707
compuplus01@yahoo.com

As requested I had Couriered the Product Back to you on 5 March 2013. You have received the Product as per details below - 

Blue Dart C/N No. - 13749831292 dtd 05March2013 (CONSIGNMENT NOTE ATTACHED)
Waybill No : 13749831292
Pickup Date 05 March 2013
From New Delhi
To Mumbai
Status SHIPMENT DELIVERED ( TRACKING DETAILS - POD ATTACHED)
Date of Delivery  06 March 2013
Time of Delivery 15:30
Recipient Prashant

This courier has cost me an additional Rs. 460/- (COURIER BILL ATTACHED) over and above the Rs. 2,030/- I had paid you on February 15, 2013 via eBay.in Paisa PayPal (Rs. 1,975 +55 shipping charges)

Therefore the total expenditure incurred by me stands as Rs. 460 + 2,030 = Rs. 2,490, which i request you to refund, as i have not got any product or any value from this transaction

Bank Account Details for REFUND of Total Expenditure of Rs. 2,490/-
Name - ASEEM SETH
IFSC - HDFC0000000
Account No – 000000000000
HDFC Bank NEWDELHI 

Requesting your URGENT ACTION and  a Speedy Closure to this Issue.

Thank you

Aseem Seth
+91 99XXX XXXXX

On Mon, Mar 4, 2013 at 11:25 AM, Aseem Seth <asxxxxxxxxxxh@gmail.com> wrote:
Kind Attn: 
Ankur Gandhi
9820256707
compuplus01@yahoo.com

This is in reference to our telephonic discussion on Saturday.

As expressed to you - the item you sold to me is not compatible with my Mac (OSX 10.8) - it does not work.

As requested by you, I am couriering the item back to you at the Shipper Address -

ANKUR GANDHI
CRW-8,
DADAR DEPARTMENT STORES
1ST FLOOR
NEAR KABUTAR KHANA
DADAR (WEST)
MUMBAI - 400028
MH
PHONE: 9820256707

I shall be sending you the Consignment Note Number, alongwith the bill details in my ensuing mail.

Kindly confirm receipt at your end. 

Aseem Seth
+91 99XXX XXXXX

Attached - Disputed Item Listing scan

Record of Buyer's activities- 

15 Feb 2013 - Buyer placed order online
16 Feb 2013 - Called Shipper @ 9820256707 who verbally confirmed payment and ASSURED that Product will work with my Mac. In addition, he told me item shipping would be delayed as it was not in stock.
23 Feb 2013 - Received shipment (delayed by 2 days) 
24 Feb 2013 - Tested equipment thoroughly on Mac, to discover it DOES NOT WORK
24 Feb 2013 - Called shipper and informed him of the issue - he told me to place a claim in ebay
25 Feb 2013 - Placed ebay claim ID No. 17209
02 March 2013 - called shipper, who asked me to send product back to him for replacement/refund

Associated Emails appended below - 

On Mon, Feb 25, 2013 at 12:19 PM, eBay <mymessages@ebay.in> wrote:

To:             aseem_seth
From:           aseem_seth
Subject:        Item I received is not as described: aseem_seth sent a message about Trendnet HighSpeed PC & Mac File Share Cable TU2PM #271154034159
------------------------------------------------------------


-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------

-----------------------------------------------------------------
This member has a question for you.
-----------------------------------------------------------------

Do not respond to the sender if this message requests that you complete the
transaction outside of eBay. This type of offer is against eBay policy, may
be fraudulent, and is not covered by the eBay Buyer Protection Program.
Learn More at
http://pages.ebay.in/help/policies/rfe-spam-non-ebay-sale.html



Dear compupls,

This item is defunct and expired - it is no longer manufactured or
supported by Trendnet

It does not work with Mac, as PowerPC applications
are not supported by OSX Mountain Lion.

It is of no use to me.

Please
pick up the item from my address and refund my payment.

My Claim ID is
175209

Please treat this as most urgent.

Thank you

Aseem
Seth

99XXX XXXXX

-aseem_seth


Item name:             Trendnet HighSpeed PC & Mac File Share Cable TU2PM
http://rover.ebay.com/rover/0/e11050.m43.l1123/7?euid=7b27f7f880a44e90b74e715f2bbd2062&loc=http%3A%2F%2Fcgi.ebay.in%2Fws%2FeBayISAPI.dll%3FViewItem&item%3D271154034159&ssPageName%3DADME%3AX%3AAAQ%3AIN%3A1123
Item ID:               271154034159
End time:              16-Feb-2013 16:57:17 IST
Buyer:                 aseem_seth
Buyer email address:   asxxxxxxxxxxh@gmail.com
Listing Status:        This message was sent while the listing was closed.


-----------------------------------------------------------------
Email reference id: [#a06-so5xgunago#]_[#7b27f7f880a44e90b74e715f2bbd2062#]
-----------------------------------------------------------------

Please don't remove this number. eBay customer support may ask you for this
number, if you should need assistance.
-----------------------------------------------------------------




Your order has been delivered on 23-Feb-13 (PaisaPay ID 331xxxxxxx72)
1 message


eBay <ebay@ebay.in>
Sat, Feb 23, 2013 at 7:40 PM
Reply-To: ebay@ebay.in
-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------

-----------------------------------------------------------------
Your order has been delivered on 23-Feb-13 (PaisaPay ID 331xxxxxxx72)
-----------------------------------------------------------------

Dear aseem_seth,

The item "Trendnet HighSpeed PC & Mac File Share Cable TU2PM"
(271154034159)  has been delivered to you on 23-Feb-13.

If you have received the item, but it is not as described during the
purchase, please visit the
http://res.ebay.in/ws/eBayISAPI.dll?ResolutionCenter.We thank you for
shopping with eBay and hope to see you back soon.

Please http://feedback.ebay.in/ws/eBayISAPI.dll?LeaveFeedback for the
seller and this transaction, it takes less than a minute.

If you have questions about this transaction, please contact
http://ocs.ebay.in/ws/eBayISAPI.dll?CustomerSupport.

Thank you,
PaisaPay

=================================================================
http://rover.ebay.com/rover/0/e12935.m44.l1425/7?euid=b493e75cc5104f1e878134a5efc5e4ed&loc=http%3A%2F%2Forders.ebay.in%2Fws%2FeBayISAPI.dll%3FMyPaisaPaySummary%26ssPageName%3DADME%3AX%3APPPSBIDE%3AIN%3A1425
=================================================================
-----------------------------------------------------------------
Email reference id: [#b493e75cc5104f1e878134a5efc5e4ed#]
-----------------------------------------------------------------
-----------------------------------------------------------------



The Seller has shipped your order (PaisaPay ID 331xxxxxxx72)
1 message


eBay <ebay@ebay.in>
Sat, Feb 23, 2013 at 6:43 AM
Reply-To: ebay@ebay.in

-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------
-----------------------------------------------------------------
The Seller has shipped your order (PaisaPay ID 331xxxxxxx72)
-----------------------------------------------------------------
Dear aseem_seth,

 Your Paisapay ID 331xxxxxxx72 has been successfully shipped and here are
the tracking details

Courier Name :FEDEX
Date of Shipping :22-Feb-2013
 AWB Number
:http://www.fedex.com/Tracking?cntry_code=in&action=1&track=y&tracknumbers=552116692114_blank
Your Contact Number: 99XXX XXXXX

Your order should reach you latest by 01-Mar-2013. You may track your
shipment through My PaisaPay or directly on the courier site through the
link above. If you have questions about the delivery, please call FEDEX on
18002096161 or contact http://ocs.ebay.in/ws/eBayISAPI.dll?CustomerSupport

Thank you,
PaisaPay

=================================================================
http://rover.ebay.com/rover/0/e12948.m44.l1428/7?euid=881df0c5555343ce976f217e657129f0&loc=http%3A%2F%2Forders.ebay.in%2Fws%2FeBayISAPI.dll%3FBuyerTransactionDetails%26escrowid%3D33139583482%26isexpanded%3Dtrue%26ssPageName%3DADME%3AX%3APSISBE%3AIN%3A1428
=================================================================

-----------------------------------------------------------------
Email reference id: [#881df0c5555343ce976f217e657129f0#]
-----------------------------------------------------------------
-----------------------------------------------------------------



Thank you for paying with PaisaPay for eBay order (PaisaPay ID 331xxxxxxx72)
1 message


eBay <ebay@ebay.in>
Fri, Feb 15, 2013 at 4:20 PM
Reply-To: ebay@ebay.in

-----------------------------------------------------------------
eBay sent this message to Aseem Seth (aseem_seth).
Your registered name is included to show this message originated from eBay.
Learn more at http://pages.ebay.in/help/confidence/name-userid-emails.html
-----------------------------------------------------------------

-----------------------------------------------------------------
 Thank you for paying with PaisaPay for eBay order (PaisaPay ID
331xxxxxxx72)
-----------------------------------------------------------------

Dear aseem_seth,

This email confirms that you made a PaisaPay payment to the following
seller for the total amount of Rs. 2,030.00 using  credit card.

Seller:compupls
http://rover.ebay.com/rover/0/e12905.m354.l1293/7?euid=4269b9a12df540678061179a6e607c86&loc=http%3A%2F%2Fcontact.ebay.in%2Fws%2FeBayISAPI.dll%3FReturnUserEmail%26requested%3Dcompupls%26redirect%3D0%26iid%3D271154034159%26ssPageName%3DADME%3AB%3APPOPN%3AIN%3A1293
Ankur Gandhi
9820256707
compuplus01@yahoo.com


 Please note that:

- The seller is required to ship the item by 20-Feb-13 at the latest.You
will get an email when the seller ships the item, along with shipping
details such as courier name and airway bill number.
- If the seller does not ship the item within the timelines, you will
receive a refund of the amount paid. Learn more about
http://pages.ebay.in/help/pay/paisapay/protection.html.
- Please get in touch with the seller for any queries related to shipping
of the item.
- You can view the details of your order and the seller's contact details
below. You can also check the status of your transaction from the
http://orders.ebay.in/ws/eBayISAPI.dll?MyPaisaPayBuyingSummary section in
My PaisaPay.

Thank you,
PaisaPay



=================================================================
http://rover.ebay.com/rover/0/e12905.m44.l1425/7?euid=4269b9a12df540678061179a6e607c86&loc=http%3A%2F%2Forders.ebay.in%2Fws%2FeBayISAPI.dll%3FBuyerTransactionDetails%26escrowid%3D33139583482%26ssPageName%3DADME%3AB%3APPOPN%3AIN%3A1425
=================================================================

-----------------------------------------------------------------
Item #      Item Title      Quantity      Price      Amount
-----------------------------------------------------------------
271154034159      Trendnet HighSpeed PC & Mac File Share Cable TU2PM      1
     Rs. 1,975.00
Rs. 2,030.00
-----------------------------------------------------------------
Total:Rs. 2,030.00
-----------------------------------------------------------------


The seller will deliver the item to the following address:
Aseem Seth
XX
Kalkaji - DELIVERY AFTER 3 PM
New Delhi, DL 110019 IN


-----------------------------------------------------------------
Email reference id: [#4269b9a12df540678061179a6e607c86#]
-----------------------------------------------------------------

Please don't remove this number. eBay customer support may ask you for this
number, if you should need assistance.
-----------------------------------------------------------------
-----------------------------------------------------------------
Learn how you can protect yourself from spoof (fake) emails at:
http://pages.ebay.in/education/spooftutorial/index.html.

eBay sent this email to you at asxxxxxxxxxxh@gmail.com about your account
registered on http://www.ebay.in.

eBay will periodically send you required emails about the site and your
transactions. Visit our Privacy Policy at
http://pages.ebay.in/help/policies/privacy-policy.html and User Agreement
at http://pages.ebay.in/help/policies/user-agreement.html if you have any
questions.

Copyright © 2013 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective
owners.
eBay and the eBay logo are trademarks of eBay Inc.
eBay India Private Limited is located at 14th Floor, North Block, R-TECH
Park, Western Express Highway, Goregaon (East), Mumbai - 400063, India.
Official Website - http://www.compuplus.in/

If you Care - Please Share! WARN OTHERS!